What happens after I place my order?

Once we have received your payment, your order will be processed immediately. Our specialists carefully check your order. If we have any questions regarding your order, we will always contact you.

Once everything has been checked and confirmed, we will prepare your package for shipment. As soon as your order is ready for transport, you will receive an email with the exact delivery date.*

Please note that, due to the high workload at our transport partners, we are currently unable to provide specific delivery times on the day of delivery.

Your order will be delivered by an external transport service.

What is the expected delivery time for my order?

  • Netherlands: 2 to 3 working days

  • Belgium and Germany: 3 to 4 working days

  • Other EU countries: approximately 7 working days

What if I am unable to receive my order?

Please notify us at least 48 hours before the scheduled delivery date if you are unable to receive your order.

If the package cannot be delivered and the driver has to return it, we will be required to charge you for the transportation costs.

Delivery

  • Orders for products that are in stock and placed before 3:30 PM on working days are generally delivered within 3 working days.

  • Deliveries are made Monday to Friday.

  • Due to high demand, delivery may occasionally take longer. We apologize for any inconvenience.

The above delivery times apply to most of our product range. Products shipped from our central warehouse generally have a delivery time of 2 to 3 working days.

Shipping Costs

We charge the lowest possible shipping costs. These naturally vary depending on the destination count